Privacy Policy

Introduction

Welcome to https://yatch-booking.terratrek.net! We are dedicated to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines how we handle the personal information of individuals who interact with our website, applications, services, and products. By visiting or using our platform, you agree to the practices described herein, in adherence to various global data protection regulations.

Scope

This policy covers all aspects of your interaction with https://yatch-booking.terratrek.net, including but not limited to:

Accessing and navigating through our websites.
Utilizing our applications and services as a registered user.
Subscribing to newsletters or promotional emails.
Engaging with us via phone calls, text messages (SMS), or other communication channels.
Providing personal information on our platform.

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

Our Privacy Policy guides how we engage in the following activities involving personal data:

Account Management: We process account information, including user names, passwords, and profile details, to enable users to access our services.
Payment Transactions: Financial data, such as payment card details, is collected for processing reservations and payments securely.
Purchase History: We record purchase information to track bookings, manage refunds, and provide personalized recommendations.
Device Identification: Mobile device identifiers (e.g., IP addresses, cookies) are utilized to enhance user experience and analyze site usage.
Location Data: When you interact with our location-based services, we may collect data about your geographical position for mapping and personalizing content.
Feedback and Reviews: Personal information shared in feedback, reviews, or surveys contributes to improving our services.
Social Media Integration: We may gather social media profile data when users connect their accounts to interact with us on those platforms.
Product Preferences: Information about products of interest helps tailor marketing communications and offers.

Personal Data Collection

The types of personal data we collect include, but are not limited to:

Account Details: Name, email address, password, and contact information.
Payment Information: Credit/debit card numbers, expiration dates, and billing addresses.
Financial Records: Transaction history, booking amounts, and tax information.
Purchase Data: Items booked, reservation dates, and associated costs.
Device Identifiers: IP addresses, cookie data, and device type for analytics.
Location: GPS coordinates or address data for location-based services.
Feedback Content: Any text, ratings, or comments shared with us.
Social Media Profiles: Names, profile pictures, and content from connected social media accounts.
Product Interactions: Pages visited, products viewed, and purchases made on our site.

We collect this data through various methods: user input forms, automated tracking technologies (e.g., cookies, pixel tags), analytics tools, and third-party data providers.

Cookies

Cookies are small text files stored on your device by websites to enhance functionality and provide personalized experiences. We use cookies for the following purposes:

Strictly Necessary: These ensure basic functions like login, session management, and website navigation.
Preference: Cookies store user preferences, language settings, and display options.
Analytics: They enable us to understand how our site is used, track performance, and measure user engagement.

Users can access and manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. After this period, we securely delete or anonymize the data to protect your privacy. Our retention periods vary depending on the type of data and its usage:

Financial records are retained for tax and accounting purposes, typically 7 years.
Purchase history may be kept indefinitely for analytics and customer support.
Personal account information is stored until the user requests account deletion.
Other non-critical data is deleted within a reasonable period after last use.

Your Rights (Geography-Dependent)

Depending on your location, you have specific rights regarding your personal data:

Access: You can request access to the personal information we hold about you and its usage details.
Rectification: Correct any inaccuracies or complete incomplete data.
Erasure (Right to be Forgotten): In certain jurisdictions, you may request the deletion of your data.
Restriction: Limit our processing of your data in specific circumstances.
Data Portability: Receive your personal data in a structured format for transfer to another controller.
Objection: Object to the processing of your data for direct marketing or other purposes.
Non-Discrimination: Ensure no adverse decisions are made solely based on automated processing of your data.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We aim to respond promptly and provide assistance regarding your data privacy matters.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page, with an updated effective date. We encourage users to review this policy periodically to stay informed about their rights and obligations.

Contact Information

For any questions regarding privacy, data protection, or to exercise your rights, please contact us:

Email: [email protected]
Postal Address: [Provide company address]

We appreciate your trust in allowing us to enhance your travel experiences through our platform while maintaining a strong commitment to data privacy and security.